Luckbet Privacy Policy — Your data is protected

1 What Information Is Collected

Luckbet collects two types of information from users — data you provide directly and data collected automatically while you use the platform. Both are covered in detail within this Privacy Policy.

At registration, luckbet collects your name, date of birth, mobile number, email address, and residential address. National ID or passport details are also collected for KYC verification. This information is essential for confirming your identity and processing transactions securely.

• Luckbet collects only the information that is necessary — nothing more.
• Your password is stored in hashed form — not even luckbet staff can view it.
• Luckbet does not store full payment card numbers.

2 Purpose of Data Collection

Luckbet collects your information for specific, defined purposes only. No data is collected arbitrarily or unnecessarily. The key purposes are described below.

• Account creation and identity verification — for secure account management on luckbet.
• Processing financial transactions — to securely handle deposits and withdrawals.
• Fraud Prevention — to detect and prevent money laundering and illegal activity.
• Customer Support — here to resolve your issues quickly.
• Service Improvement — to enhance the luckbet gaming experience.
• Promotional Communications — to keep you informed of offers and bonuses, with your consent.
• Fulfilling legal obligations — to meet the requirements of regulatory authorities.

3 Data Storage & Security

Luckbet protects your data using industry-leading technology. All servers are housed in high-security data centers with 24/7 monitoring, and our security team continuously oversees the systems to address any threats promptly.

• 256-bit AES Encryption — the highest industry standard.
• Two-Factor Authentication (2FA) — an extra layer of security for account login.
• Regular Penetration Testing — vulnerabilities are identified and resolved promptly.
• Firewall & DDoS Protection — safeguarding the system against attacks.
• Data Backup — automatic backups are performed daily.

4 Sharing Information with Third Parties

Luckbet never sells your data. In limited circumstances, information may be shared with trusted partners — this policy outlines those situations with full transparency.

• Payment Providers: bKash, Nagad, Rocket — only the necessary details for processing transactions.
• Identity Verification Services: Trusted third-party providers may be used for KYC verification.
• Technology Partners: Cloud service providers supporting platform operations.
• Regulatory Authority: Relevant government agencies where legally required.
• Anti-Fraud Services: Organizations that assist in detecting suspicious activity.

All third-party partners are bound by strict data protection agreements with luckbet. They may only use your data for specified purposes and are not permitted to act outside luckbet's instructions.

5 Cookies & Tracking Technologies

Luckbet uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand how luckbet's services are being used.
• Performance Cookies: To ensure site speed and stability.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some luckbet features.

6 Your Rights

Luckbet believes user rights are paramount in data protection. You have several important rights over your personal information, and luckbet fully upholds each of them.

• Right to Access: You have the full right to know what information luckbet holds about you.
• Right to Rectification: To correct inaccurate or outdated information, please submit a request to support.
• Right to Erasure: You may request deletion of any data that is not subject to legal retention requirements.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You can object to the processing of your data for specific reasons.

7 Underage User

Luckbet's services are intended for adults aged 18 and above only. luckbet does not knowingly collect information from minors. Our Privacy Policy is strictly enforced on this matter.

• Age verification is completed at the time of registration.
• Age verification is mandatory as part of the KYC process.
• Accounts suspected of being held by a minor are suspended immediately.
• If luckbet discovers data belonging to a minor, it is deleted immediately.

8 Data Retention Period

Luckbet does not store your data indefinitely. Each type of information has a defined retention period, after which it is securely deleted or anonymized.

• Once the retention period expires, data is permanently deleted or anonymized.
• Data related to legal proceedings may be retained until the case is resolved.
• You may request early deletion of your data before the retention period ends.

9 International Data Transfers

As an international platform, luckbet may process your data on servers in different countries. Regardless of where your data is handled, luckbet ensures the highest protection standards are maintained at all times.

• The same encryption standards apply during international data transfers.
• All partner entities comply with applicable data protection laws in their respective countries.
• Luckbet uses Standard Contractual Clauses to ensure data protection.
• The recipient's security is verified before any data transfer takes place.

10 Privacy Policy Changes

Luckbet may update this Privacy Policy in part or in full at any time. The date of each update will be clearly shown at the top of this page. For significant changes, users will be notified by email or via an in-platform notification.

• Minor changes may take effect without prior notice.
• At least 7 days' notice will be given before any major changes.
• Continued use of luckbet after any changes have been made will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request.

11 Contact & Complaints

For any questions, concerns, or complaints regarding privacy, please contact luckbet's dedicated support team. We are fully committed to protecting your privacy and take all complaints seriously.

• Live Chat — for instant 24/7 support.
• Email — for detailed complaints or requests.
• General requests are processed within 24–48 hours.
• Complex requests are resolved within a maximum of 30 business days.